Welcome to www.potluminor.com (operated under the brand name Potluminor). By accessing or purchasing from our website, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before placing an order for our culinary pot products.

Operational Identification & Contact

Website: www.potluminor.com

Brand Name: Potluminor

Customer Support Email: [email protected]

Orders and European Regional Focus

Potluminor offers culinary pot products catering specifically to customers located within European regions. By placing an order through www.potluminor.com, you confirm that you are accessing our services from Europe and that you agree to abide by these terms.

Shipping, Fulfillment, and Tracking

We partner with major international carriers, including DHL, FedEx, and UPS Priority services, to deliver orders to our European clientele.

Standard Delivery Window: Standard transit time typically requires between 5 to 10 working days following dispatch.

Tracking Notifications: To keep you informed, automated tracking updates are dispatched to your provided customer email address at key operational milestones, including order fulfillment, arrival at carrier hubs, and local final-mile distribution.

Transit Delays and Investigations: Should an order exceed the standard delivery timeframe, we will initiate a formal investigation with the respective carrier. Depending on the outcome of such investigations, a full refund or a replacement shipment will be issued in accordance with factual circumstances.

Risk of Loss and Transfer of Ownership

In compliance with applicable European consumer protection laws, the risk of damage or loss of goods remains with Potluminor until the consumer (or a designated third party indicated by the consumer, other than the carrier) has physically received the goods. Risk and legal ownership do not transfer upon handing the goods over to the carrier.

Right of Withdrawal and Returns (European Consumer Protection)

For consumers located within the European Union, you possess a statutory 14-day Right of Withdrawal without needing to provide any justification, commencing from the day you physically acquire the goods.

Damaged or Defective Items: If items arrive with flaws or damages, customers may contact our support team via email at [email protected] within the applicable timeframe, providing photographic evidence of the defect. Upon validation, we will process a full refund or a replacement order. For damaged items, physical return of the item is not required; verification via clear photographic evidence is sufficient to facilitate the refund or replacement process.

Exercise of Withdrawal: To exercise your right of withdrawal for undamaged items, you must inform us of your decision via an unequivocal statement sent to our support email. Items must be returned in accordance with our instructions.

Governing Law

These Terms of Service and any separate agreements whereby we provide products to you shall be governed by and construed in accordance with applicable legal frameworks, ensuring full alignment with consumer protection standards relevant to our operations and our European clientele.