Welcome to the refund and return policy for Potluminor, accessible at www.potluminor.com. We operate in accordance with applicable legal frameworks governing our international culinary pot product operations serving European customers from Singapore.
Payment Methods and Transaction Processing
Purchases made on www.potluminor.com can be completed using secure payment options. We accept major credit and debit cards, including Visa, Mastercard, and American Express, as well as electronic wallet services such as Apple Pay and Google Pay.
Shipping Timeframes, Tracking, and Delivery Exceptions
We partner with international carriers, including DHL, FedEx, and UPS Priority services, to deliver orders across Europe.
Standard Delivery Window: Transit typically requires between 5 to 10 working days following dispatch.
Tracking Notifications: At key milestones—including order dispatch, arrival at carrier hubs, and local final-mile distribution—we automatically send tracking update emails to the customer email address provided at checkout.
Transit Delays: If a shipment exceeds the standard delivery duration, we initiate a formal investigation with the respective carrier and determine whether to issue a full refund or a replacement shipment based on factual circumstances.
European Right of Withdrawal and Returns
For customers located within the European Union, you possess a statutory 14-day Right of Withdrawal without needing to provide any justification, commencing from the day of physical acquisition of the goods.
Return Address: If a customer needs to return an eligible item, European customer returns must be sent to our designated address.
Damaged or Defective Items: If items arrive with flaws or damages, customers may contact our support team via email ([email protected]) within the applicable timeframe, providing clear photographic evidence. Upon validation, we will process a full refund or replacement. For damaged items, physical return is not required; providing clear photographic evidence is sufficient to facilitate the refund or replacement process.
Contact Information
For assistance regarding refunds, returns, or order inquiries, please reach out via our official channels:
Website: www.potluminor.com
Customer Support Email: [email protected]
